Complaints Procedure

At all stages of this process we will endeavour to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days.

This procedure is designed to address problems that we have failed to resolve to your satisfaction, within the appropriate department.

STAGE 1

Initially your complaint should be addressed to your account manager or contact the studio team on +44 (0)20 8912 5699

Your concerns will be fully investigated by the relevant department, who will aim to respond fully within 10 working days.

STAGE 2

If for any reason, you are not satisfied with our response, you should write to our registered address:

B1 CREATIVE 
3RD FLOOR, 86‑90 PAUL STREET
LONDON, EC2A 4NE

After acknowledgement of your letter, we will make a full independent assessment and then provide a complete, written response within 14 working days.

STAGE 3

If you feel that your concern still remains unresolved having received the written response from stage 2, please write to the Managing Director, enclosing all previous correspondence:

FAO: Sally Bell
B1 CREATIVE 
​3RD FLOOR, 86‑90 PAUL STREET
LONDON, EC2A 4NE

The Managing Director of the Company will investigate your complaint in detail, the result of such investigation will be passed back to the relevant department manager to report to you in detail of any such findings and the proposed resolution to the situation.

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