Maintenance & support for your business website.

No problem! We’re happy to troubleshoot more complicated issues and then discuss what kind of resolutions we can offer to fit your needs best.

Here’s a more comprehensive list of the most common things our 24/7 team does.

Content Edits:

• Publishing blog posts and new pages from provided Word or Text documents
• Adding/removing/editing text on posts, pages, products, etc.
• Uploading provided JPG and PNG images and adding to pages
• Cropping/resizing images within the WP Dashboard
• Adding provided Yoast keywords, titles, snippets, etc
• Adding/removing/editing menu items
• Configuring pop-ups, notification bars, and slide-in features based on provided text, images and examples
• Create image galleries
• Edit page slugs
• Adding/removing/editing users
• Upload PDFs
• Adjust widgets

Settings Adjustments:

• Updating theme options
• Adding redirects
• Adding/removing/editing form fields
• Editing templates made by visual editors (such as Beaver Builder, Elementor, and Divi Builder)
  Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)

We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:

• Custom CSS / JS
• Performing search and replaces
• Adding code snippets through WP hooks
• Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
• Performance / page-speed-related adjustments based on GT Metrix reports
• Minor troubleshooting involving plugin and theme compatibility
• Installing tracking codes (i.e. Google Analytics)
• Testing contact forms and checkout workflows

Here are some requests that the Unlimited Content Edits Plan does not include:

• Graphic design changes (Things like creating graphics or editing images beyond simple resizing/cropping)
• SEO and Analytics strategy, review, or consulting
• Writing or providing a copy for posts, pages, products, etc. (Including Cookie Permissions and Privacy Policies)
• Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom-coding a new plugin to provide new functionality)
  Host-related optimization
• Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.
• Purchasing plugins, license keys, or extensions

Just remember, it never hurts to ask. No matter the request, we’ll help point you in the right direction!

Whenever we receive a request, the engineers evaluate it to make sure it fits within our scope of service.

If we think a task will take more than 30 minutes, we’ll provide a quote to the agency owner for approval. (Note: We will communicate directly with the agency contact on file for that site. We would not submit the quote to your client.)

Occasionally there are requests that our engineers cannot do because it falls completely outside our scope of service. Once we troubleshoot the issue, we’ll let you know what your best options are.

Our team of engineers is on call 24 hours a day, 7 days a week, 365 days a year. We strive to complete all tasks within 8 hours but our engineers usually get them done much faster!
Our maintenance service runs during business hours, Monday-Friday.